What happens when you’re tasked with big goals but have no road map for reaching them? You have to build your own. I’ve experienced this a few times throughout my career, including when I helped build ...

Process mapping is one of the basic quality or process improvement tools used in Lean Six Sigma. It has acquired more ...

Process mapping is a vital technique for visualizing and understanding business processes. It allows you to outline each step involved in a workflow, effectively transforming the invisible into the ...

Are you getting the most out of your journey maps? With this 11-step process, you can ensure your efforts don’t go to waste. Journey mapping is one of the most powerful tools to help you understand ...

You can draw a flowchart for processes in Microsoft Excel without using an external add-on. There are mainly two methods to do so. You can use one or a combination of both methods to create a ...