Abstract: Predicting customer churn has turned into a key topic of research in digital banking as banks want to keep their customers and make a profit in a very competitive market. Nevertheless, ...

Abstract: Customer churn is a significant issue for financial institutions because it is cheaper to retain existing customers than to acquire brand new customers. This study presents a machine ...

Most customer support organizations are built to serve the loudest 10% of users — the ones who open tickets. The greater risk lies with the silent majority who encounter friction, say nothing, and ...

The website functionality, powered by Duda, allows DoorLoop customers to publish and manage property websites from inside the same system they use for bookings, payments, and operations. According to ...

Customer expectations are evolving faster than most CX strategies can keep up. In 2026, speed, personalization, and seamless human-AI collaboration will define the brands customers trust and stay ...

Customer churn remains a huge issue for telcos. Could AI actually help? Customer churn remains one of the telecom industry’s most persistent and expensive problems. Annual churn rates typically land ...

The rapid pace of artificial intelligence development, combined with the rise of AI-powered chatbots, has led to a common assumption that AI customer experience must be successful for businesses that ...

Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...